(800) 972-0907 Tel
(888) 945-1230 Fax
5707 Redwood Rd Ste 1
Oakland, CA 94619-2400

© Copyright 2015
Aviation Marine Insurance Services, Inc.


_____ Call Emergency 911
o Police/Sheriff’s Department
o Tell them what services are needed:
o Ambulance, Fire, Police, Rescue, Spill Control

_____ Secure the Aircraft
o But do not compromise anybody’s safety to do so

_____ Notify Senior Management
o Describe situation and the steps already taken.

_____ Direct Emergency Vehicles
o If the accident site is not obvious or easily described, send someone to the nearest intersection or airport entry to direct emergency vehicles.

_____ Notify the FAA / FSDO
o If the accident involves an aircraft and includes death or bodily injury or serious property damage.
o The FAA will automatically notify the NTSB. FAA / FSDO 916-422-0272 FAA after hours 310-725-3300

_____ Avoid responding to Questions from the media
o Refer them to the police or fire department commander on the scene.

_____ Notify Insurance Personnel
o Aviation Marine Insurance Services 1-800-972-0907
o Roger Gault 510-654-2640
o Larry Gault 510-336-9101
o Scott Gault 206-660-6365
o Ed Bougher 805-440-6043


Emergency situations in which you may be called upon to act will fall into the following general categories:

1. Specific and limited emergencies: Aircraft, vehicle or individual accidents confined to an immediate area and limited numbers of people and items of property;
2. Localized emergencies: A larger emergency involving a greater number of people or items of property, such as a major aircraft accident, fire (which may or may not involve aircraft) or fuel spill on the airport or its approach or departure flight paths; and
3. Catastrophic emergencies: A general emergency involving not only the airport, but much of the general area, such as a major earthquake, flood, power failure, windstorm, tornado, hurricane or other natural phenomena.

Each of these situations will require somewhat different responses and involvement of public agencies, insurance representatives, etc. First reactions must include the following:

An immediate rough evaluation of the nature and scope of the emergency:
A. What Happened?
B. Location of accident?
C. Injuries and fatalities – how many?
D. Nature and extent of property damage, and whether or not the cause is continuing?
E. Whether (and which) public authorities have already been notified and by whom?

With this information, appropriate actions may include:
A. Call 911, where available or the Local Fire and Police/Sheriff’s Department numbers for medical, police, fire, rescue and spill control assistance;
B. Notify senior management of the situation and the steps already taken;
C. Take whatever steps are possible with the resources at hand to secure the area, control the spread of further injury or damage, and administer first aid to victims at the scene.
D. If aircraft are involved, notify the FAA and NTSB, and take immediate steps to guard and protect the wreckage.


Following an accident there is usually initial confusion and misinformation. It is important for you to notify your insurance broker and insurance company claim’s department and ascertain who will be representing the insurance company in the investigation of the accident. It is also important to advise the insurance company as to who will be representing your company and where that representative can be reached. It is preferable to have one person in charge of coordinating the information that pertains to the accident.


The need for accurate and readily available information is quite important as it is the most frequent inquiry made of the operator following a major accident and is essential in the process of aircraft accident investigation. The following are examples of information often requested:
A. Wreckage Location
B. Local law enforcement agency and contact handling the accident
C. Information on Passengers (names, addresses, next of kin, present location, hospital, etc)
D. Purpose of flight
E. Witnesses (names and addresses)
F. Aircraft/Engine Log Books and other maintenance records
G. Pilot Log Books or records


Factual details concerning the accident should only be released to the FAA or NTSB investigators and the representative for our insurance company. It often occurs in the course of a major accident that there are investigators representing other interested parties and insurance companies so it becomes important to know with whom you are talking before releasing information. If there is any doubt, the insurance representative for your company should be contacted.

Employees should be instructed not to discuss the accident with anyone but the authorized investigators and representative. Inquiries by the media should be directed to one of your company’s spokesmen and any statement given should be done with caution. In most cases it is best to say as little as possible to media organizations as any statement could have an effect on future litigation.


Obviously this is an extremely emotional time for relatives of the people aboard the airplane and good public relations should prevail. Many questions will be asked by these relatives and it is often best to inform them of what is going on and that questions relating to insurance coverage should be directed to the insurance company representative. If possible, attempt to find out their names, addresses, phone numbers and relationship to the people on board. If a good rapport with potential claimants has been initiated, it lessens the chance of future lawsuit.


Most often the NTSB/FAA and insurance investigators are on the accident site at the same time. It is not necessary for you to send a representative to the site as the insurance investigator acts in that capacity. However, should someone from your company wish to be present it is important that they do not disturb the wreckage or otherwise interfere with the investigation. This is especially true should they get to the accident site before the arrival of the NTSB or FAA personnel. Security of the accident site and subsequent removal of the wreckage after it has been released by the NTSB are best coordinated with the insurance company representative.

Record known and reported facts, including; A. Names and personal data of injured persons and witnesses B. Description of property damaged or destroyed C. Impairment of operations

Facts recorded should include the source and time of the report. Distribution of this information should be limited to senior management and ranking police authorities, and the FAA/NTSB (if involved). Conclusions or opinions as to fault or legal liability are to be avoided.

Designate member(s) of senior management responsible for coordination of internal activities and communication with public agencies, insurance representatives, the media and the public.

NOTE: Operations staff should confine their activities to the protection of life and property and the recording of vital information. Senior management should assume immediate responsibility for contacting appropriate legal and insurance representatives. Original records should be preserved and, if necessary, impounded, for release only after legal consultation.


The following items should be considered in preparing for major emergencies:
1. Communications: Battery-operated portable radio equipment.
2. Emergency power supply: Portable generator(s), flashlights and batteries, lanterns and fuel.
3. First aid medical equipment and supplies.
4. Water and emergency food rations.
5. Hazardous materials inventory: Location, spill control plan, special first aid/health protection requirements.